Frequently Asked Questions
Discover everything you need to know about shopping with CAMILLA AND MARC.
What is your return policy for online orders?
We offer returns on full-priced items within 14 days of delivery for a refund or exchange. Items must be in their original condition, unworn, with all tags attached. Please note that sale items are eligible for store credit or exchange only, unless marked as Final Sale.
How long does shipping take and what are the costs?
We provide complimentary standard shipping on all orders over $300. Standard delivery typically takes 3-5 business days, while express shipping takes 1-2 business days. International shipping times vary by destination and are calculated at checkout.
How do I find my correct size?
To ensure the perfect fit, please refer to our comprehensive Size Guide located on each product page. Our collections generally follow standard Australian sizing. If you are between sizes, we recommend contacting our stylists for personalized advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Klarna, and PayPal for your convenience.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed immediately by our warehouse team to ensure fast delivery. Therefore, we are unable to guarantee any changes or cancellations. Please contact our Customer Care team as soon as possible if you require assistance.
Are your garments ethically produced?
At CAMILLA AND MARC, we are committed to sustainable and ethical practices. We work closely with our global supply chain partners to ensure fair labor conditions and are continuously increasing our use of recycled and organic materials.